FAQs

Q. What is included in the basic lawn service?
A. Mowing and edging are included in our basic package.

Q. Are you licensed and insured?
A. Yes, we are licensed and insured.

Q. Do you come on the same day each week?
A. Yes, if you want our weekly weather permitting, we will schedule recurring services on the same day each week.

Q. What if it rains on my scheduled day?
A. Sometimes it rains in the morning and we still work in the afternoon, however if it rains all day we will make every attempt to come the next workable day.

Q. What is the Annual Package? (Our most popular package)
A. The Annual Package allows you to make a flat monthly fee regardless of the season. You will make the same payment even if we show up 4 times that month. The package consists of weekly service.

Q. Why should lawns be mowed regularly?
A. Mowing height should be maintained at 3 1/2- 4” throughout cycles to prevent plant stress, decrease weed pressure, and promote vigor and color.

Q. Why are monthly winter lawn services needed?
A. They are needed in order to provide leaf pick up, keep your lawn manicured and to keep your landscape beautiful. We also provide winterization (fertilization) as an add-on if desired.

Q. When is the best time to fertilize?
A. We recommend fertilizing six times per year- February-March (Crabgrass pre-emergent with fertilizer), April-May (Crabgrass pre-emergent with fertilizer), June-July (summer maintenance), September-October (over seeding with starter fertilizer), October-November (fall fertilizer) and December (winter fertilizer). 

John Deere choosing the right fertilizer.

Q. What if I don't fertilize?
A. Your lawn will gradually thin and weeds may invade. Proper and timely fertilization can be good for both your lawn and the environment. There is less chance for nutrient and soil runoff to surface waters from a healthy stand of grass than bare soil or thin grass. Healthy lawns will have less disease, insect and weed problems, reducing the need for pesticide applications. Well-maintained lawns look appealing and are more wear tolerant.

Virginia Cooperative Extension/Virginia Tech Guide to Fertilization

Q. When is the best time to prune?
A. Necessary pruning should be done as soon as can be managed. When pruning large amounts of foliage or more than one third the crown mass, pruning should be avoided during the dry hot months. Dead and diseased wood can be removed anytime. The best time to prune is when the tree or shrub is dormant, usually in the winter months.

Q. What if I have a lock on my gate?
A. If you have locked gates, we need to make prior arrangements.

Q. What should we do with our backyard dog?
A. Dogs are certainly safer in the house when we are performing lawn care services. However, we will still enter the backyard if a dog is present as long as the dog is on a leash. The crewmen are trained to shut the gate behind them when a dog is present. We are not responsible for any dog that breaks away and runs out, nor will we chase one due to insurance policies.

Q. Do I need to pick up miscellaneous items from my lawn prior to your arrival?
A. To ensure timely service it is best that the yard be free of items such as garden hoses, bikes, and children’s toys. We cannot be responsible for damaged items that are left on lawn. We will communicate with you if we have repeats of this.

Q. Who is responsible for broken sprinkler heads?
A. Our crew will flag sprinkler heads upon request, however, if our crew or equipment breaks a sprinkler head we will replace it at no charge to you. When you discover a head is broken call us first. However if you request aeration services, we need to work together on this and find all the sprinkler heads and valve caps to minimize damage.

Q. What is “Make Ready”?
A. Make Ready is a term that real estate agents use. They prepare the building before new tenants or owners move in. It is also comes handy when you place your property on the market. We specialize in improving your curb appeal to increase your market value and sales.

Q. How will I be billed?
A. We can either set up your billing so that you receive a statement by mail or email on a monthly basis.  We also offer an auto-payment program by credit card.

Can’t find the answer to your question? Feel free to contact us.